SHIPPING POLICY

ADELAIDE LONDON

LONDON · SINCE 1994

Last updated: July 2026

FREE SHIPPING · Royal Mail On all orders · No minimum order value · Tracking included

Adelaide London offers free shipping on all orders, with no minimum order value. Your chosen pieces are delivered straight to your door, with tracked delivery via Royal Mail. Processing time: 1–3 business days. Delivery time: 8–12 business days.

YOUR ORDER, STEP BY STEP

1 ORDER → Instant confirmation 2 PROCESSING → 1–3 business days 3 SHIPPING → Tracked with Royal Mail 4 DELIVERY → 7–12 business days

DELIVERY TIMES

Stage Timeframe Order processing 1–3 business days (may take longer for orders placed on Friday evening or over the weekend) Estimated delivery 8–12 business days after shipping HOW TO PLACE AN ORDER

The checkout process at Adelaide London is quick and simple. Follow the steps below:

1. Product Go to the product page and add the item you want by clicking the black "Add to basket" button. Make sure you have selected the correct variants (size, colour).
2. Checkout Click "Checkout". On the information page, enter your correct delivery details. Once everything is filled in correctly, click "Continue to shipping".
3. Review On the shipping page, review the delivery details you have entered. This is where it is confirmed that all deliveries are entirely free. Click "Continue to payment".
4. Payment Choose your preferred payment method. All payments are SSL-encrypted — you can always rely on a secure payment environment.
5. Confirmation Click "Complete order" and you will be redirected to your chosen payment method. Follow the instructions to finish. If you run into any issues, please contact us.

PAYMENT METHODS

At Adelaide London, all payment methods are SSL-encrypted, meaning you can always rely on a secure payment environment.

Credit card — Visa · Mastercard · AMEX · Maestro PayPal — PayPal account Apple Pay / Google Pay — Digital payment SHIPPING COSTS

100% FREE · NO MINIMUM ORDER VALUE

We cover shipping costs on all orders. All our products are delivered to your door, completely free of charge.

SHIPPING YOUR ORDER

Found the perfect look or accessory on our website? We want you to be able to wear it as soon as possible! That's why we make sure your order is processed and shipped as quickly as we can.

To be able to offer fair prices on our products, we have chosen to consolidate orders in larger batches and ship them together once we reach the required minimum quantity. We appreciate your understanding and your willingness to help us build a better and more sustainable world.

Please note: like many online shops, we are very busy and delays can occur. We ask that you take this into account when placing your order. We will do our best to ship your order as quickly as possible.

TRACKING YOUR ORDER

Once your order has shipped, you will receive an email with your Royal Mail tracking number. You can track your delivery status on the Royal Mail website using the tracking number provided.

If you have not received a shipping confirmation email within 5 business days of placing your order, please check your spam folder or contact us at info@adelaide-london.uk.

INTERNATIONAL DELIVERIES

We deliver across the United Kingdom. For deliveries to other countries, please contact us in advance at info@adelaide-london.uk to check availability and delivery times.

Please note that any customs duties, taxes or other local charges for deliveries outside the United Kingdom are the responsibility of the customer.

INCORRECT DELIVERY ADDRESS

Please check your delivery address carefully before confirming your order. If a customer provides an incorrect address, Adelaide London cannot be held responsible for non-delivery or delays.

If you notice an error in your address after placing your order, contact us immediately at info@adelaide-london.uk. We will do everything we can to correct the address, provided the order has not yet been shipped.

UNDELIVERED OR LOST PARCELS

If your parcel has not been delivered within 20 business days of shipping, please contact us at info@adelaide-london.uk with your order number. We will open an investigation with Royal Mail and either refund you or send a replacement item, whichever you prefer.

CONTACT AND SUPPORT

For questions about shipping, delivery or tracking, please contact us through the following channels:

Website: https://adelaide-london.uk Email: info@adelaide-london.uk Shop: Adelaide London Operated by: CAVALEIRUS LLC

Our customer service team responds within 24–48 business hours.

© 2026 adelaide-london.uk — Operated by CAVALEIRUS LLC | info@adelaide-london.uk