SHIPPING POLICY
GRACE MELBOURNE
MELBOURNE · SINCE 1996
SHIPPING POLICY
Last updated: May 2026
FREE SHIPPING · Australia Post
On all orders · No minimum amount · Tracking included
GRACE MELBOURNE offers free shipping on all orders, with no minimum purchase required. Your style choices are delivered right to your door, with tracked shipping via Australia Post. Processing time: 1–3 business days. Delivery time: 8–12 business days.
DELIVERY TIMEFRAMES
Processing time: 1–3 business days (may take longer for orders placed Friday evening or on weekends).
Estimated delivery: 8–12 business days after shipment.
HOW TO PLACE AN ORDER
- Product — Go to the product page and add the desired item to your cart by clicking the "Add to Cart" button. Make sure to select the correct variants (size, colour).
- Checkout — Click "Proceed to Checkout". On the information page, enter your correct delivery details, then click "Continue to Shipping".
- Review — On the Shipping page, review your delivery details. Confirm that all shipping is completely free. Click "Proceed to Payment".
- Payment — Select your preferred payment method. All payments are SSL-encrypted — you can always count on a secure payment environment.
- Confirmation — Click "Complete Order" and you will be redirected to your chosen payment method. Follow the instructions to complete. If you experience any issues, please contact us.
PAYMENT METHODS
All payment methods are SSL-encrypted, ensuring a secure payment environment.
- Credit Card: Visa · Mastercard · AMEX · Maestro
- PayPal: PayPal Account
- Apple Pay / Google Pay: Digital Payment
SHIPPING COSTS
100% FREE · NO MINIMUM AMOUNT
We cover shipping costs on all orders. All our products are delivered door to door, completely free of charge.
ORDER SHIPMENT
Found the perfect look or accessory on our website? We want you to wear it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
To offer fair prices on our products, we have chosen to collect orders in large quantities and ship them all together when we reach the minimum required quantity. We appreciate your understanding and willingness to help us create a better and more sustainable world.
Note: Like many other online stores, we are very busy and delays may occur. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.
ORDER TRACKING
Once your order has shipped, you will receive an email with your Australia Post tracking number. You can monitor the delivery status on the Australia Post website using the tracking number provided.
If you do not receive a shipping confirmation email within 5 business days of your order, please check your spam folder or contact us at support@grace-melbourne.com.
DOMESTIC SHIPPING
We ship throughout Australia. For shipments to other countries, please contact us in advance at support@grace-melbourne.com to check availability and delivery times.
Please note that any customs duties, taxes or other local charges are the responsibility of the customer for shipments outside Australia.
INCORRECT DELIVERY ADDRESS
Please carefully verify your delivery address before confirming your order. In the event of an incorrect address provided by the customer, GRACE MELBOURNE will not be responsible for non-delivery or delays.
If you notice an error in the address after placing your order, please contact us immediately at support@grace-melbourne.com. We will do our best to correct the address if the order has not yet been shipped.
UNDELIVERED OR LOST PACKAGES
If your package is not delivered within 20 business days of shipment, please contact us at support@grace-melbourne.com with your order number. We will open an investigation with Australia Post and will refund you or send a replacement item, at your choice.
CONTACT FOR ASSISTANCE
For any questions regarding shipping, delivery or tracking, please contact us:
Website: https://grace-melbourne.com
Email: support@grace-melbourne.com
Store: GRACE MELBOURNE
Operated by: CAVALEIRUS LLC
Our customer service team will respond within 24–48 business hours.
© 2026 grace-melbourne.com — Operated by CAVALEIRUS LLC
Contact: support@grace-melbourne.com