SHIPPING POLICY
Last updated: 4 September 2026
1. GENERAL SHIPPING INFORMATION
We ship to valid residential and business addresses throughout Australia. Standard shipping is free.
Our products are checked, packed and dispatched directly by our international fulfilment partner in Ningbo, China. Grace & Olivia Melbourne is an online trade name and does not represent that products are stocked or dispatched from Melbourne or another Australian warehouse unless a product page expressly states otherwise.
An international logistics provider transports the parcel before it enters the Australian local delivery network. Final delivery within Australia is normally handled by Australia Post or another local delivery partner, depending on the route and destination.
2. PROCESSING TIME
Orders are normally processed within 1–3 business days, Monday to Friday, excluding applicable public holidays. Processing includes order confirmation, quality control and packing. During peak periods or promotional events, processing may take longer; we will provide an update if we become aware of a significant delay.
Order cut-off time: 6:00pm AEST/AEDT, Melbourne time.
3. SHIPPING RATES
We offer free standard shipping on all orders within Australia, with no minimum purchase requirement. There are no separate packing or handling charges.
4. ESTIMATED DELIVERY TIMES
After your order has been processed and dispatched, please allow:
- Processing time: 1–3 business days.
- International transit time: 7–15 business days.
- Total estimated delivery time: 8–18 business days from the date of order.
Business days are Monday to Friday and exclude applicable public holidays at the place of processing or delivery. Delivery times are estimates and may be affected by customs inspections, carrier disruption, public holidays, severe weather, high order volumes, remote delivery locations or circumstances outside our reasonable control.
If we become aware that we cannot supply an order within the represented or agreed period, we will contact you with an updated estimate and provide any cancellation or refund option required by applicable law.
5. SHIPPING CARRIERS AND TRACKING
Final local delivery is normally completed by Australia Post or another suitable Australian carrier. An international logistics partner transports the parcel before it enters the local carrier network.
Where tracking is available, you will receive a tracking link by email after dispatch. It may take 2–5 business days for the first tracking update to appear while the parcel moves between the international and local networks. Australia Post and other carriers are independent delivery providers and are not the seller or contracting party.
6. SHIPPING RESTRICTIONS
We currently deliver only within Australia. Delivery availability to PO boxes, parcel lockers, military addresses, remote locations or restricted areas depends on the selected carrier and route. The checkout will normally indicate whether an address can be accepted. Certain products may be subject to additional carrier or legal restrictions.
7. PRICES, GST, DUTIES AND IMPORT CHARGES
Prices are displayed in Australian dollars (AUD). The total price shown at checkout includes GST and other unavoidable charges where required by applicable law.
Grace & Olivia Melbourne pays the customs duties, import taxes, brokerage fees and customs-clearance costs associated with a correctly processed shipment. Customers should not be asked to pay additional import charges on delivery. If a carrier requests payment, contact support@graceolivia-melbourne.com before paying.
8. FAILED DELIVERY OR RETURNED PACKAGES
If delivery fails because the customer supplied an incomplete or incorrect address, refused delivery or did not collect the parcel, the package may be returned. We will contact you to arrange an appropriate resolution. Reasonable additional shipping costs may apply to redelivery where the failed delivery was caused by the customer. Mandatory consumer rights remain unaffected.
9. LOST OR DAMAGED PACKAGES
If a parcel is lost, tracking is unusually inactive, the parcel is marked delivered but has not arrived, or it arrives damaged, contact support@graceolivia-melbourne.com promptly. Keep the packaging and provide clear photographs of visible damage where reasonably possible.
We will investigate with the carrier and provide the remedy required by applicable law. Risk of loss or damage does not pass to the customer merely because we handed the goods to a carrier; it normally passes when the goods are delivered to you or a person you authorised to receive them.
10. RETURN SHIPPING
For a voluntary change-of-mind, size or colour return, the customer pays the international return shipping cost to China. Grace & Olivia Melbourne pays or reimburses reasonable return costs for a valid claim involving faulty, damaged, incorrect or otherwise non-compliant goods where required by the Australian Consumer Law. See our Return & Refund Policy for full details.
11. UPDATES TO THIS SHIPPING POLICY
We may update this Shipping Policy by publishing a revised version and effective date. Changes do not retrospectively remove rights associated with an order already placed.
CONTACT INFORMATION
Store name: Grace & Olivia Melbourne
Company name: CAVALEIRUS LLC
Company address: 5830 E 2nd St, Ste 7000 #30744, Casper, Wyoming 82609, United States
Company number: Wyoming Entity ID 2025-001824140
Return warehouse address: Win-Winfulfillment – Melody (CHN SNG092711), No. 439 Huancheng North Road, Jiangbei District, Ningbo, Zhejiang 315000, China (CHN)
Email: support@graceolivia-melbourne.com
Grace & Olivia Melbourne is a trade name of CAVALEIRUS LLC.
CUSTOMER SERVICE
Email enquiries can be submitted at any time. We aim to respond within 24 hours on business days.
For questions, visit our Contact page:
https://graceolivia-melbourne.com/pages/contact