PRIVACY POLICY

GRACE MELBOURNE

MELBOURNE · SINCE 1996

PRIVACY POLICY

Last updated: May 2026

This Privacy Policy describes how GRACE MELBOURNE (hereinafter "we", "our" or the "Site") collects, uses and discloses personal information when you visit, use our services or make a purchase on grace-melbourne.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or other natural person about whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service and protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies you, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly through our Services may include:

  • Contact details, including name, address, phone number and email.
  • Order details, including name, billing address, shipping address, payment confirmation, email address and phone number.
  • Account information, including name, email address, phone number, username, password and security questions.
  • Customer service information, including information you choose to include in communications with us.

Information We Collect about Your Use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network information, IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processor, which collects payment information (e.g., bank account, credit or debit card details, billing address) to process your payment.
  • Web analytics and advertising platforms, to enable us to generate advertising for our Site and analyse traffic, including CAVALEIRUS LLC which manages our advertising and digital marketing activities.

Data Processing and Advertising Services

Data processing and advertising services are managed by CAVALEIRUS LLC. CAVALEIRUS LLC is responsible for managing website operations, digital marketing and advertising activities. When you interact with our Services, some of your personal data may be shared with CAVALEIRUS LLC solely for the purposes stated above, in compliance with applicable data protection laws.

HOW WE USE YOUR PERSONAL INFORMATION

  • Provide, personalise and improve the Services, including processing your orders.
  • Marketing and advertising, managed by CAVALEIRUS LLC, to send you promotional communications via email, SMS, direct mail and elsewhere.
  • Security and fraud prevention, to authenticate you and protect the Services.
  • Communication with you, to provide effective customer support.

COOKIES

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in relation to the operation of our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to manage and improve our Site, provide a personalised experience on our Site and deliver advertising about our Services on other websites.

Most browsers accept Cookies automatically by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please be aware that removing or blocking Cookies can negatively impact your user experience and may cause the Services, including certain features, to work improperly.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and delivery).
  • With CAVALEIRUS LLC for website operations management, digital marketing and advertising activities.
  • With business and marketing partners to provide you with services and advertise to you.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or within our corporate group, in connection with a business transaction such as a merger, sale of assets, financing or acquisition.
  • In compliance with any applicable legal obligations, or to respond to subpoenas, search warrants and other legitimate requests received from authorities.

YOUR RIGHTS

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may deny your request as permitted by law.

  • Right to access/know: the right to request access to the personal information we hold about you.
  • Right to erasure: the right to request deletion of the personal information we hold about you.
  • Right to rectification: the right to request correction of inaccurate personal information we hold about you.
  • Right to portability: the right to receive a copy of your personal information.
  • Right to withdraw consent: where we rely on consent to process your personal information, the right to withdraw that consent.
  • Right to object: the right to object to the processing of your personal information.
  • Right to restriction: the right to request restriction of processing.
  • Right to lodge a complaint: the right to lodge a complaint with the regulatory authority in your country.

You may exercise these rights by contacting us using the contact details provided below.

SECURITY AND RETENTION OF INFORMATION

Please be aware that no security measure or transmission of information over the Internet is completely secure, so we cannot guarantee security. We will not be responsible for the disclosure of information due to errors in transmission, unauthorised access by third parties or other causes beyond our reasonable control.

We retain your personal information for as long as necessary to provide you with our Services and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our policies.

MINORS' PRIVACY

The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are a parent or guardian of a minor who has provided us with their personal information, you may contact us using the details provided below to request its deletion.

CONTACT US

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please write to us or contact us through the following channels:
Website: https://grace-melbourne.com
Email: support@grace-melbourne.com
Store: GRACE MELBOURNE
Operated by: CAVALEIRUS LLC

© 2026 grace-melbourne.com — Operated by CAVALEIRUS LLC 
Contact: support@grace-melbourne.com