REFUND POLICY

ADELAIDE LONDON

LONDON · SINCE 1994

Last updated: July 2026

This Returns and Refunds Policy sets out the terms under which Adelaide London accepts return, exchange and refund requests. By purchasing on our website adelaide-london.uk, you agree to the terms set out below.

For any questions about an order, please contact our customer service team at: info@adelaide-london.uk

RIGHT OF WITHDRAWAL

Under UK consumer protection regulations, you have the right to cancel your contract within 14 days of receiving your goods, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision to cancel the contract by way of a clear statement (for example, a letter sent by post or an email) to the following address: info@adelaide-london.uk

The notice must include the following details:

The order number The buyer's first and last name The email address used at the time of purchase A description of the product to be returned The reason for the return (optional) RETURN REQUIREMENTS

To be eligible for a return, the product must meet the following conditions:

The product must be in the same condition in which it was received – unused or unworn, with all tags attached and in its original packaging. The product must be returned within 14 days of receipt. You must provide the receipt or proof of purchase. The product must not be damaged or altered. To initiate a return, contact us at info@adelaide-london.uk. If your return is accepted, we will send you instructions on how and where to send the parcel. Items sent back without a prior return request will not be accepted.

NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

Sale items or special offers marked as "non-returnable" Gift cards Personalised or made-to-order products Underwear, swimwear and personal hygiene items, for hygiene reasons Products with broken or opened seals, where the nature of the product does not allow for this DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if an item is faulty or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

In the case of a faulty product or one damaged in transit, a refund or replacement is provided entirely free of charge to the customer.

For assistance with damaged items, please provide the following:

Clear photos of the product and the damage Photos of the packaging (if damaged) The order number A detailed description of the issue PRODUCT EXCHANGES

The quickest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you would like to exchange for a different size or colour, contact us at info@adelaide-london.uk and provide the order number and the item you would like. Exchanges are subject to product availability.

REFUND PROCESS

Once we have received and inspected your return, we will let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at info@adelaide-london.uk.

RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer, except in the following cases:

Faulty or damaged product Order error (wrong item shipped) Product does not match its description In these cases, we cover the cost of return shipping and will provide a free Royal Mail return label or reimburse the cost incurred.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.

ORDER CANCELLATION

You may cancel your order within 24 hours of purchase, provided it has not yet been shipped. To request a cancellation, contact us immediately at info@adelaide-london.uk with your order number.

Once an order has been shipped, it can no longer be cancelled. However, you may initiate the standard return process once you receive the product.

CONTACT AND SUPPORT

For questions about refunds, returns or exchanges, please contact us through the following channels:

Website: https://adelaide-london.uk Email: info@adelaide-london.uk Shop: Adelaide London Operated by: CAVALEIRUS LLC

Our customer service team responds within 24–48 business hours.

Cancel my purchase

Need to cancel?

Cancel my purchase (Right of Withdrawal)

You have 14 days to cancel your purchase, with no need to give a reason.